ABOUT THE TICKETS
Where can I buy tickets?
Tickets are available exclusively online through feverup.com or the Fever app. Please note that tickets cannot be purchased at the venue.
Can I make a group booking?
For groups of 30 people or less, you can purchase your tickets directly on Fever.
For groups of more than 30 people, we’d be happy to assist you with a group reservation. Just fill out the form in the link.
How can I book a private Candlelight concert?
Planning something special? You can book a private Candlelight concert for your group or company. Just fill out this form with your event details and our team will help you craft an unforgettable experience.
Can I buy a Candlelight gift card?
Absolutely! A Candlelight gift card is the perfect present for music and experience lovers.
- For personal gifts, buy a Candlelight gift card here.
- For teams or clients, we also offer corporate gift cards here, ideal for employee rewards or client appreciation.
Can I get a refund or exchange my ticket?
Tickets are non-refundable. However, you can exchange your ticket for another date or time up to 24 hours before your original concert date, subject to availability. To request a change, contact us here.
Can I transfer my tickets to someone else?
Yes! You can transfer some or all of your tickets at no extra cost. Just tap "Transfer Tickets" in the Fever app, or use the link in your ticket confirmation email.
What does my ticket include?
Your ticket invites you to an intimate classical concert, set in a glowing atmosphere of LED candlelight.
Do I need to print my ticket?
No, just show your Fever ticket from the app or your email when you arrive.
BEFORE ATTENDING CANDLELIGHT
When should I arrive?
At least 30 minutes before the concert starts, so you can get seated. The performance will begin on time and late entry will not be permitted.
How long is the experience?
Candlelight concerts typically last 60 to 65 minutes, depending on the specific program. Doors open 45 minutes before the start time, allowing guests time to check in and be seated. Please note that late entry is not permitted.
What happens if I’m late?
Unfortunately, late arrivals will not be permitted entry, and no refunds will be issued.
How do I know where my seat is?
Seating is assigned based on the zone you purchase. Once you arrive, staff will guide you to your section. Seats are assigned on a first-come, first-served basis within your zone.
Is everyone welcome?
Almost! Guests must be at least 8 years old to attend. Those aged 8 to 16 are welcome but must be accompanied by an adult. As for animals, only service animals are allowed if the required form has been filled out in advance.
DURING THE CONCERT
Can I buy food or drinks at the venue?
This depends on the venue. In most cases, food and drinks are not available, and outside food or beverages are not permitted. However, you may bring a bottle of water.
Can I use my phone during the concert?
We want you to fully enjoy the experience, so please keep your phone on silent throughout the performance. Photos and videos are allowed only during the final song, when the musicians give the signal. Flash photography is not permitted at any time.
Can I go to the restroom during the performance?
For the best experience, we ask that you remain seated throughout the concert unless there’s an emergency.
Are the candles safe?
Please note that all our candles are flameless for the security of attendees.
PARTNERSHIPS
I own a venue and want to host Candlelight concerts. How can I propose my venue?
If you're a venue owner interested in hosting Candlelight concerts, we'd love to hear from you. Please fill out this form to share your venue details and connect with our team. We're always looking for inspiring and unique locations to bring the Candlelight experience to life.
I'm a musician and would like to perform at Candlelight concerts. How can I apply?
Professional musician or part of an ensemble? We’d love to hear from you. Submit your application through this link, and our team will be in touch if there’s a match for future Candlelight performances.
I'm a brand and would like to sponsor Candlelight concerts. How can we partner up?
We’re always open to meaningful brand partnerships that elevate the Candlelight experience. If you represent a brand interested in sponsorships, collaborations, or custom activations, please reach out to our partnerships team here and share your proposal with us.
I run a lifestyle, culture, or event blog. Can I become a content partner?
Yes! If you run a blog or channel focused on lifestyle, events, or culture, you can partner with us through the Fever Affiliate Program. Earn commission by promoting Candlelight concerts with a unique tracking link and ready-to-use content. Join the program and start earning on every ticket sold.
I am an influencer or ambassador. How can I create Candlelight content?
If you're a content creator or influencer who loves sharing unique cultural experiences, you can join the Fever Ambassador Program. As an ambassador, you can receive credits to attend experiences like Candlelight concerts and create content for your community. This is a great way to collaborate with Fever, gain visibility, and enjoy exclusive perks.
I'm a member of the press. How can I get in touch or request press materials?
We’re happy to support your coverage of Candlelight concerts. You can explore our official Candlelight media kit here, which includes press releases, high-resolution images, and more.
For interviews, additional materials, or other media inquiries, feel free to reach out directly to our PR team at press@feverup.com.
I'm an agency/reseller and would like to offer Candlelight tickets to my customers. How can I get in touch?
We partner with travel agencies, hospitality groups, resellers and other distribution partners interested in offering Candlelight tickets to their customers. Apply to our experience distribution platform now.
